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Issue #615

closed

button presses may be received as two presses

Added by Andrew Engelbrecht over 10 years ago. Updated about 8 years ago.

Status:
Closed
Priority:
Normal
Assignee:
-
Category:
Telephony and mobile data
Target version:
Start date:
08/09/2013
Due date:
% Done:

0%

Estimated time:
Resolution:
wontfix
Device:
Grant:
Type of work:

Description

i was activating a debit card with charles schwab, and was getting errors when entering the long number.

eventually, i was transfered to a service rep. who monitored a repeat attempt, and said that the numbers were appearing twice, which is something they have never seen before, despite monitoring 3-4 activations per day.

when listening to the automated voice, i heard it breaking up a bit, despite my signal having full bars on a 3G connection, while plugged into power, and with usb tethering active.

instead of holding the number pad buttons for a medium or a long period of time, the solution was to press each button as quickly as possible. sometimes, the button wouldn't light up or make a tone, despite getting a quick yet significant tap. i would attempt those buttons again, sometimes multiple times. using this method, i was able to get it to work.

again, the rep. said they haven't seen this kind of behaviour before. they said the numbers were delayed, too. so it could be an issue on their end, but it seems like a combo of their system meeting a phone with unexpected behaviour.

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